Privacy Policy

Protecting your data is very important to us. That's why we want you to understand how we handle your data. The following privacy principles describe in detail which information we collect about you and what happens to that data.

1. Note

Unfortunately, children and young people under 18 are not permitted to use our service.

2. Collection, processing and storage of personal data

Most importantly: your registration data is not sold or passed on to third parties without authorization for other commercial reasons. Our service, operating a marketplace for providers and customers of moving services, involves in particular brokering contacts between providers and customers.

This is achieved, among other things, by passing on certain customer information that enables service providers to accept and process specific customer orders. The contact information passed on for this purpose includes all data provided in the contact forms and the moving calculator.

We use the data you provide to fulfil and process your order. To fulfil the contract, we pass on your data to the shipping company commissioned with delivery, where this is necessary. Depending on the payment service provider chosen, we pass on payment data to the commissioned credit institution or payment service provider.

a) When visiting the website

When you access our website, your browser automatically sends information to the server, which is temporarily stored in a log file:

• Name of the file accessed
• Date and time of access
• Amount of data transferred
• Notification of whether the access was successful
• Description of the type of web browser used
• The page visited previously
• Operating system used
• Provider
• Your IP address

The data mentioned is processed for the following purposes:

• Ensuring a smooth connection setup
• Ensuring convenient use of our website
• Evaluating system security and stability
• Other administrative purposes

The legal basis is Art. 6 (1) (f) GDPR. Under no circumstances do we use the data to draw conclusions about your person.

b) When registering

When registering, your email address and password are collected and stored. Data processing takes place in accordance with Art. 6 (1) (a) GDPR on the basis of your consent.

c) When using our contact form

We offer you the option of contacting us via a form. Your surname and email address are requested for this purpose. Data processing takes place in accordance with Art. 6 (1) (a) GDPR on the basis of your consent.

d) When requesting a viewing appointment

This requires your surname, address, email address and phone number. First name and moving date can optionally be provided. The data is forwarded to our responsible local partner moving company. Legal basis: Art. 6 (1) (a) GDPR.

e) When a company requests boxes

This requires the company name, first and last name, old and new address, email address, phone number, and the desired dates for delivery and collection. Legal basis: Art. 6 (1) (a) GDPR.

f) When booking

When you book one of our products, the following data is collected and forwarded to the operational partner:

• Username and password, if registered
• Salutation, first and last name
• Old and new address
• Email address, phone number
• Billing address
• Possibly bank details (depending on billing method)
• All specified property data

The legal basis is Art. 6 (1) (b) GDPR for the performance of a contract.

g) Provision of the website and content management (Storyblok)

We use Storyblok to manage and deliver the content of our website. The provider is Storyblok GmbH, Peter-Behrens-Platz 2, 4020 Linz, Austria. When you visit the site, your IP address and technical browser information are transmitted to Storyblok. The legal basis is Art. 6 (1) (f) GDPR. A data processing agreement pursuant to Art. 28 GDPR is in place with Storyblok.

3. Cookies and local storage

We only use cookies and local storage that are necessary for the operation and security of the website, as well as optional analytics cookies that are only set after your explicit consent (Art. 6 (1) (a) GDPR). No prior activation takes place.

You can revoke or subsequently adjust your consent at any time via the "Cookie settings" link in the footer. You can block necessary cookies in your browser settings, although this may limit the functionality of the website.

4. Disclosure of data to third parties

a) To whom do we disclose your data?

We may pass on your data to third-party providers such as moving companies, third-party service providers (payment processing, business analytics, fraud prevention) and business partners. These parties are contractually obliged to use the data only in accordance with our instructions.

b) For what purposes is the data transmitted?

We only pass on your data to third parties if:

• you have consented pursuant to Art. 6 (1) (a) GDPR,
• disclosure is necessary pursuant to Art. 6 (1) (f) GDPR,
• there is a legal obligation pursuant to Art. 6 (1) (c) GDPR,
• this is necessary for contract processing pursuant to Art. 6 (1) (b) GDPR.

5. How do our contractual partners handle your data?

We do not verify how third parties comply with data protection rules. Contact information passed on may, under certain circumstances, also be processed outside the EU.

6. SSL encryption

For security reasons, this site uses SSL or TLS encryption, recognizable by the "https://" in the address bar and the lock icon in your browser.

7. Links to other websites

This privacy policy applies exclusively to our own website. We accept no responsibility for the content of linked websites.

8. Use of mobile applications

Our service is also offered for mobile devices. All data processing takes place as described above.

9. Use of web analytics tools

We currently do not use any web analytics tools such as Google Analytics or Hotjar and do not load corresponding scripts. Should we use analytics tools in the future, this will only happen after your explicit consent via the cookie banner. The legal basis for the use of such tools will then be Art. 6 (1) (a) GDPR.

10. Rights of data subjects

a) Right to information

You have the right at any time to obtain, free of charge, information as to whether personal data concerning you is being processed.

b) Correction, deletion, restriction of processing

You have the right to correction, deletion and restriction of the processing of your personal data.

c) Right to data portability

You have the right to receive your data in a structured, commonly used and machine-readable format.

d) Right of withdrawal

You have the right to withdraw your consent at any time.

e) Right to object

You have the right to object to processing carried out in the public interest or to safeguard legitimate interests.

f) Right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority if the processing violates the GDPR.

11. Controller

The controller within the meaning of the GDPR is mymovingpartner GmbH, Lucile-Grahn-Str. 47, 81675 Munich. If you have any questions, please contact us using the details in our legal notice.